Book Curate is committed to ensuring privacy for our clients. We want to provide a safe and secure experience for our clients, so we are committed to only using client data as set out in this policy.
Who are we?
Tavian Hunter is the founder and director of Book Curate Ltd (referred to as “we”, “us” or “our”), which operates as a limited company. The company is registered at Companies House (company number: 12756921). The business trading address is 19 Copperfield Mews, London, N18 1PE.
What types of data does Book Curate collect about you?
The personal data we collect from you falls into one of three categories. Below, we explain for each category when this data is collected, what types are collected and how and why it is stored and used.
These are clients with whom we work one-to-one for organising, decluttering, cataloguing or moving sessions in their homes, over the phone, or via an online meeting system. It also includes prospective clients who have initiated contact with us but who have not yet booked any sessions with us.
If you are one of the above clients, you will have initiated contact with us via telephone, email, a message through a social media platform, or via the contact form on our website. We may have corresponded by email or telephone and we may have met face-to-face for an initial consultation.
We collect and store personal data about you from these interactions including:
In respect of clients who have booked and paid for sessions with us, we will also collect and store payments between us and other details of purchases of services/goods made by you from us in order to comply with accounting purposes.
We do not collect any sensitive data about you other than information that is essential for us and you to work together in the sessions i.e. to be able to make two appointments with you, visit your home for sessions, meet you online for a virtual appointment and for us to invoice you for sessions undertaken.
All the personal information that you provide to us is held on secure password-protected software.
We endeavour to ensure that your personal information is maintained and updated correctly. You must inform us of any changes to your personal information to ensure our records are up to date.
These are subscribers who have actively “opted-in” to the Book Curate email list to receive newsletters and other relevant information about curating personal libraries, on a monthly basis (on average). If you are one of these subscribers, you will have signed up via our website or by ticking the consent box in our separate Terms & Conditions document.
We collect and store your full name (if you have opted to give this) and your email address when you sign up for the email list. This information is collected and stored by Hubspot on its server. Hubspot is GDPR-compliant.
You have the option of unsubscribing from the email list at any time by clicking on the link at the bottom of each email or by contacting firstname.lastname@example.org.
Before we start working together, you will be asked when signing our Terms & Conditions document whether you give consent for ‘before’ photos to be taken of your space and/or ‘after’ photos. Should you give consent, we will keep the images and use them anonymously on Book Curate’s social media platforms and/or website.
In this case, we would take care that the images do not contain anything which would identify you. They are used to show others what can be achieved during the library curation process. No images will be taken or shared without your clear consent.
Please note any personal data we have collected and stored will never be sold or shared with third parties without your consent, or unless we are required to do so by law.
How does Book Curate safeguard my data?
Your data is stored in secure software that is password protected and your information is accessed through a laptop or a personal/business phone which is also password protected. Any data recorded via paper is inputted into the secure software and the paper then shredded.
In the case of any of these storage methods being stolen, breached, or hacked, we will do the following within 72 hours of discovering the incident:
What legal rights do I have to the personal data Book Curate holds about me?
You can find out more about your rights at www.ico.org.uk. In summary, as set out in the Data Protection Act 1998 and the GDPR, you have certain rights over your personal data, including:
We should be grateful if you would contact us in the first instance if you do have a complaint so that we can try to resolve it for you. To action any of the above, please write to us confirming your requirements at email@example.com or Tavian Hunter, 19 Copperfield Mews, London, N18 1PE.
There is no fee to access your personal data (or to exercise any of the other rights above). We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive or we may refuse to comply with your request in these circumstances. We will endeavour to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you do not agree with the details set out in this policy, please do not submit your data to us but do not hesitate to discuss your concerns by getting in touch.
How long will Book Curate keep my data?
The GDPR requires that personal data be held only for a reasonable amount of time. By law, we have to keep basic information about our clients (including contact, identity, financial and transaction data) for six years after they cease being clients for tax purposes.
However, all additional personal data we hold about you will only be kept for 2 years after our last communication, after which we will consider you a ‘past client’, and will dispose of it. If you wish to work with us again after this, you may contact us to resume our working relationship and re-collect the relevant personal data from you at this time.
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety
Our website may include links to other websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not have any control over these websites, plug-ins and applications. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting them and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
GDPR compliance of other team members
Tavian Hunter is currently the sole staff member of Book Curate but does work with other professionals as part of teams on certain projects. Such other professionals will have their own privacy policies and any data that they collect from clients will be governed by their separate policy.
Updated: 31 August 2020